WOWPAYZAP SUPPORT

We're here to help.

Whether you are integrating payments, managing transactions or need help with your account, find the right support path below.

Contact support Browse FAQs

01 / FIND HELP

Choose the right support.

Start with the path that matches what you need. Our support experience is designed to get you to an answer quickly.

Help Center

Find answers, setup guidance and practical information for common account and payment questions.

Explore help center

Developer Support

Get help with APIs, SDKs, webhooks, authentication, integration errors and sandbox testing.

Open developer docs

Talk to Support

Still stuck? Send us the details and our team will review your issue and guide you to the next step.

Create a request

02 / COMMON TOPICS

Find an answer faster.

Most support questions fall into a few simple categories. Start here before opening a request.

Payments & transactions

Payment status, failures, refunds, settlements and transaction troubleshooting.

Account & access

Account setup, users, authentication, profile information and access issues.

Integration & API

API credentials, requests, webhooks, SDK setup and integration errors.

Business verification

Questions about onboarding information, verification and required business details.

Security concerns

Report suspicious activity, unexpected transactions or potential account compromise.

System status

Check platform availability and current service incidents.

View status

03 / FAQ

Frequently asked questions.

Quick answers to common support questions.

Create your account, complete the required business setup and use the relevant product or developer documentation to configure your payment flow.

API credentials can be managed from your merchant or developer dashboard. Keep secret credentials private and never expose them in client-side code.

Include your account or merchant reference, a clear description of the issue, relevant transaction or request IDs, timestamps and screenshots or logs where useful. Do not send passwords or secret keys.

Payment failures can have different causes. Check the transaction status and error information first, then review the integration flow and retry behaviour before contacting support.

Contact support immediately with the relevant transaction or account details. Never share passwords, one-time codes or private API credentials in a support request.

Yes. Developer support can help you troubleshoot endpoint configuration, signatures, payload handling, delivery attempts and integration behaviour.

04 / CONTACT SUPPORT

Tell us what went wrong.

Give us enough context to understand the issue and our support team can respond with a focused next step.

Support requests are reviewed by our team

Never include passwords or secret API keys

Add relevant transaction IDs or screenshots