Sales enquiries
Explore payment products, pricing, partnerships and the right setup for your business.
Talk to salesCONTACT & SUPPORTWe’re here
We’re here
to help.
Whether you’re exploring payment solutions, managing transactions, or need assistance with your integration, our team is here to help you move forward.
Here to help your business move forward
SUPPORTWe’re here
Support overviewLIVE
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Sales enquiriesPayment solutions & pricing
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Technical supportIntegration & transactions
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General enquiriesWe’ll help you find the way
↗✦Let’s solve itOne step at a time.
01 / FIND THE RIGHT TEAM
Choose the right support.
Start with the path that matches what you need. We’ll help you take the next step.
Technical support
Get help with API integration, webhooks, payment issues and troubleshooting.
Get technical helpGeneral enquiries
Not sure where to start? Tell us what you need and we’ll point you in the right direction.
Send an enquiry02 / COMMON TOPICS
Find an answer faster.
Choose a topic to understand what information will help our team respond more effectively.
Still need help? Contact us01Payments & transactionsPayment status, failed transactions, refunds and settlements.+
Share the transaction reference, approximate time, and a short description of the issue. Never include card numbers, passwords, OTPs, or secret API keys in your message.
02Account & accessHelp with account access and merchant-console questions.+
Tell us the business name and the email address associated with your account. For your security, do not send passwords or one-time passcodes.
03Integration & APIAPI setup, webhooks, credentials and integration errors.+
Include your integration environment, endpoint, error message, and relevant request ID. Remove secret keys and personal or payment data before sharing logs.
04Business verificationQuestions about onboarding and verification requirements.+
Describe the stage you have reached and the verification step you need help with. Our team can guide you through the appropriate next steps.
05Security concernsReport suspicious activity or a possible security issue.+
Provide the time, affected service, and a concise description of what you observed. Do not include passwords, OTPs, or full payment credentials.
PLATFORM INFORMATION
Ask about status Need to check system status?
For live service availability and incident updates, use the status page provided by your WowPayZap team.
03 / FAQ
Frequently asked questions.
Quick answers to common payment support questions.
04 / CONTACT SUPPORT
Tell us what went wrong.
Give us a little context so we can understand your request and help you find the right next step.
- ✓ Share the details relevant to your request
- ✓ Route your message to the right team
- ✓ Get a clear next step for your enquiry
@Prefer email?Choose Sales or Support above to open your email app.